Our Customers

Customer Satisfaction as the Key to Growth
One of the most important pillars of our success is customer satisfaction. We believe that satisfied customers not only lead to long-term partnerships, but also play a crucial role in our sales process.

We have found that customer ambassadors are invaluable. Our aim is therefore to ensure that all our customers are willing to act as a reference for potential new clients. We achieve this by:

• providing outstanding support and service

• actively listening to feedback and continuously improving our solutions

• building long-term relationships based on trust and shared success

Customer Engagement
By maintaining close collaboration with our customers, we create an open feedback loop. Customers regularly provide input, which contributes to the continuous improvement of ShipLogic.

Customer Day: Interaction and Innovation
One of the ways we encourage customer engagement is through our Customer Day, to which all ShipLogic users are invited every two years. This event offers:

• Informative sessions on new developments and features

• Opportunities for interaction and discussion, allowing customers to exchange ideas and experiences

• A platform for suggestions, enabling users to actively contribute to future improvements

This ensures that ShipLogic remains closely aligned with the needs of ports, while strengthening user engagement.

What Our Customers Say
Customer satisfaction is our top priority. Since 2021,
28 ports in the Netherlands have chosen ShipLogic, and we are proud to say that all of our customers are willing to act as a reference.

Read below as three of our customers share their experiences with ShipLogic: